Refund and Cancellation Policy

Version 2026-09-01 · No payment is currently accepted.

Automatic or full-refund cases

A full refund to the original payment method will be started for a duplicate charge, a captured payment that did not grant or recover the pass, a charge for the wrong amount/product, or a payment identified as an unauthorised direct purchase by a minor. A refund or chargeback revokes the related pass.

Service failure

If a material service outage prevents fair use of a paid pass, the adult buyer may request a proportionate extension or refund. Requests will be judged fairly and will not be rejected by a blanket no-refund rule.

Change of mind

Because digital access starts after verified payment, a used pass is normally not refundable solely for change of mind. Statutory consumer rights remain unaffected.

How to request

Before payments launch, this page will show a private support email and grievance contact. The request should include the Razorpay order or payment reference, date, amount and reason—never a card number, UPI PIN, OTP or password.

Timing

Valid requests will be acknowledged promptly. Approved refunds will be initiated to the original method within 7 business days; the bank or payment provider may need more time to display the credit. Failed transactions follow applicable RBI turnaround rules.